Leisure Lifestyles, Inc., and their DBA hereinafter International World of Vacations
value the relationship we have with our customers and are committed to responsible
information handling practices.
Leisure Lifestyles, Inc. operates businesses and Web sites under the names, among
others, International World of Vacations (www.iwvnet.com), International World of
Vacations Canada (
Leisure Lifestyles, Inc. and its marketing focal point International World of Vacations,
herein after considered one and the same, and as such, if you provide information
to any of the businesses or Web sites, this information may be combined or shared
between current or future International World of Vacations entities, alliances,
partners, and subsidiaries.
Although our affiliates and Web sites have unique services and offerings, they share
a similar privacy philosophy. International World of Vacations follow these privacy
principles in our conduct in the collection, use, release and security of customer
information both online and offline:
Each member of the International World of Vacations, and/or each Web site maintained
by a member of the International World of Vacations, may have its own privacy policy,
which it may modify as needed consistent with these principles.
Privacy Policy
International World of Vacations
The following Privacy Policy describes the information and privacy practices
for International World of Vacations and iwvnet.com (the “International World of
Vacations Web site”). By visiting our Web site (“site”), you consent to the information
practices described in this policy along with our CONDITIONS OF USE AND LEGAL POLICY.
This Privacy Policy does not apply to other Web sites that may be accessible through
the International World of Vacations sites. Our sites contain links to other sites
operated by third parties, including but not limited to third party sites that display
the International World of Vacations trademarks. We encourage you to read the privacy
policies of those other sites to learn how they collect and use information about
you.
To assist you with reading through our Privacy Policy, we have provided answers
to questions that you may find most important:
WHAT INFORMATION DOES INTERNATIONAL WORLD OF VACATIONS COLLECT
AND HOW IS THE INFORMATION USED?
What information we collect. We collect personal information such
as your contact information (name, e-mail address), billing/shipping information
(credit card and financing number, shipping address), or your personal preferences
(product wish-lists, hobbies, likes and dislikes relating to the products we may
sell). When submitting personal information on an online form, we will identify
which fields are required in order to fulfill your request. Additionally, our Web
server automatically collects click-stream information such as the address (or “URL”)
of the Web site that you came from before visiting our site, which pages you visit
on our site, which browser you used to view our site and any search terms you have
entered on our site.
When we collect information. While shopping or taking advantage
of services available by visiting our Web sites, we may ask that you provide certain
information about yourself. For example, we request personal information when you
set up an IWV Independent Representative account online, purchase products or services,
schedule delivery or vacation, join a frequent buyer program, participate in a sweepstakes,
promotion or survey, contact International World of Vacations with a question or
concern, apply for employment with International World of Vacations, or participate
in other activities. In addition, when using our Web sites, our servers may collect
click-stream information as described above. International World of Vacations may
also use third party providers of customer information to improve the accuracy of
our customer database, to increase our understanding of our customers or to identify
potential customers.
How the information is used. We use the information you provide
in order to 1) fulfill requests for products, services or information, 2) administer
a vacation credit bank account, 3) provide customer services, 4) administer sweepstakes
or promotions, 5) offer new products and services, 6) measure and improve the effectiveness
of our Web sites, our marketing endeavors or our services and offers, 7) tailor
our online offerings to your preferences, 8) administer surveys, 9) send marketing
communications or 10) other business purposes.
DOES INTERNATIONAL WORLD OF VACATIONS WEB SITE USE COOKIES, OTHER TECHNOLOGIES
OR THIRD PARTIES TO INDIRECTLY COLLECT INFORMATION?
Cookies and other Technologies
A cookie is a small data file that a Web site may send to your browser and which
may then be stored on your hard drive. Our Web sites use cookies to simulate a continuous
connection —cookies let us "remember" information about your preferences
and session, and allow you to move within areas of our Web sites without reintroducing
yourself. No personally identifiable information is stored in these cookies.
Our Web server automatically collects the address of the Web site that you came
from before visiting our site, which browser you used to view our site and any search
terms you have entered on our site.
Our Web site may also use other technologies to track which pages on our Web sites
our visitors view. This non-identifiable click-stream data helps us understand how
visitors use our Web site.
Third Party Service Providers
Our Web sites may use third party service providers to serve ads, send e-mails and
analyze Web site traffic on our behalf. These companies may use technologies similar
to those outlined above to measure the effectiveness of ads and e-mails. They may
also use information about your visits to this and other Web sites so that we can
provide advertisements about goods and services of interest to you. For this purpose,
we may also provide these third party service providers anonymous information about
your site navigation and purchases.
DOES INTERNATIONAL WORLD OF VACATIONS SHARE THE INFORMATION I’VE
PROVIDED?
International World of Vacations may need to share personal information with third
parties in limited circumstances. For example, we may release personal information
to third parties to perform services on our behalf such as; fulfilling our customer’s
orders, sending International World of Vacations marketing communications from International
World of Vacations, delivering marketing tools, travel mall items, vacation packages,
scheduling and performing bookings in general, servicing products, fulfilling services,
conducting research or surveys, sending regular mail and e-mail on behalf of International
World of Vacations, or processing credit card payments. International World of Vacations
does not sell or rent customer information to third parties.
Leisure Lifestyles, Inc. have affiliated entities and wholly owned subsidiaries
of Leisure Lifestyles, Inc. such as International World of Vacations. As such, any
information you may provide to us either online or offline may be combined or shared
between current or future International World of Vacations entities and subsidiaries.
From time to time, we may be required to provide personal information in response
to a valid court order, subpoena, government investigation, or as otherwise required
by law. We also reserve the right to report to law enforcement agencies any activities
that we, in good faith, believe to be unlawful. We may release certain personal
information when we believe that such release is reasonably necessary to protect
the rights, property, and safety of others and ourselves. We may also release personal
information in the event of a corporate sale, IPO, merger, reorganization, dissolution
or similar event.
DO I HAVE CHOICES REGARDING HOW MY INFORMATION IS USED?
If your information is currently being used to send you marketing communications,
you can opt-out at any time. All marketing e-mail and direct mail communications
from International World of Vacations, such as hot vacation deals or special offers;
tell you how to stop receiving them.
To opt-out of receiving marketing communications from International World of Vacations:
1) Follow directions on a marketing e-mail or direct mail communication from us.
2) Send your current contact information via web:
www.iwvnet.com/contactus.aspx
3) Send a request with your current contact information to:
International World of Vacations
Attn: Privacy Manager
333 Pembroke Dr.
Venice, FL 34293
If you send an e-mail or letter request, please be sure to include your full name,
address, phone number and e-mail address and indicate specifically what type of
marketing communications you wish to stop receiving. This will ensure we identify
you correctly in our systems and accurately process your opt-out request.
International World of Vacations will take the appropriate steps to implement your
request to opt-out. Please note that due to production and mailing timelines, it
may take up to 10 business days for e-mails and up to six weeks for direct mail
to make the requested change. Until that change takes effect, you may still receive
marketing communications from us.
Also, please note that you may still receive business-related communications such
as order confirmations, product recall information or other administrative communications.
HOW CAN I UPDATE OR CHANGE MY INFORMATION?
International World of Vacations wants your information and preferences to be accurate
and complete. We provide several different methods for you to update or change the
information you give us.
To update or change your information:
1) If you’ve created an account on
www.iwvnet.com, you can update your information after logging into your
account.
2) Send a request via web: www.iwvnet.com/contactus.aspx
3) Send a request to:
International World of Vacations, Attn: Customer Care
333 Pembroke Dr. Venice, FL 34293
HOW DOES INTERNATIONAL WORLD OF VACATIONS SECURE MY PERSONAL INFORMATION?
Whether you are shopping online at the International World of Vacations Web site,
we have security measures in place to protect against the loss, misuse, unauthorized
access and alteration of the information under our control.
Safe Shopping Policy
Because your credit card security is a high priority, we have taken numerous steps
to ensure that your payment information is processed confidentially, accurately
and securely. The International World of Vacations Web site uses encryption technology,
such as Secure Sockets Layer (SSL), to protect your credit card information during
data transport. SSL encrypts ordering information such as your name, address, and
credit card number.
Choosing a Personal Password
When you create an online account on the International World of Vacations Web site,
you need to select a personal password that you will remember. It must be at least
6 characters. To maximize your level of protection, you should choose a combination
of both letters and numbers. You are solely responsible for maintaining the secrecy
of your passwords or any account information.
Although we cannot guarantee against any loss, misuse, unauthorized disclosure,
alteration or destruction of data, we take reasonable precautions to prevent such
unfortunate occurrences. International World of Vacations cannot ensure or warrant
the security of any information you transmit to us by e-mail and you do so at your
own risk.
DOES INTERNATIONAL WORLD OF VACATIONS COLLECT INFORMATION FROM CHILDREN?
We are committed to protecting the privacy of children. We will not knowingly or
intentionally collect personal information online from children under the age of
13.
WHOM CAN I CONTACT IF I HAVE QUESTIONS OR CONCERNS?
Please contact our Privacy Manager to report any known or suspected privacy or security
breaches or to submit privacy-related questions or complaints. After receiving your
inquiry, we will respond within five business days. You may contact us in the following
ways:
1. Regular Mail:
International World of Vacations, Attn: Privacy Manager
333 Pembroke Dr. Venice, FL 34293
2. Via web: www.iwvnet.com/contactus.aspx
WILL THIS PRIVACY POLICY CHANGE?
Because our Web sites and businesses will continue to implement new technologies
and improve the services and features we provide, this policy is subject to change.
If there are changes or additions to this Privacy Policy, we will post those changes
here or in other formats we deem acceptable, so that you will always know what information
we collect online or offline, how we use it and what choices you have. If we change
our information practices or this Privacy Policy in such a way that your personal
information may be used or shared in a different manner, we will give you the opportunity
to opt-out of having your information used or shared in that new manner.
If you have questions about our Privacy Policy, e-mail our Privacy Manager at: privacymanager@iwvnet.com